Terms & Conditions

The following terms and conditions are to ensure KPwater maintain a safe and fair online ecommerce website.


Acceptance of Terms and Conditions

As a registered customer of KPwater and a user of KPwater website you are accepting our terms and conditions. If you do not accept these terms and conditions you do not have our permission to use the KPwater website to purchase from it.

These Terms and Conditions have the following expressions and meanings:

'Service' and or 'Services' means any service that is provided by KPwater and the products on their website; 'We' and 'Us' and 'Our' are reference to KPwater products;

'You' and 'Your' are reference to users and/or browsers of the KPwater website;

'Website' means the KPwater website;

'Product' means any product that is offered for sale and/or purchase on the KPwater website;

'Customer', ‘Customers’ includes any person buying a service from the KPwater website;


Changes to Terms and Conditions

These terms and conditions may be changed from time to time. All changes will be effective immediately upon posting changes on the website. It is the responsibility of KPwater customers to be familiar with the latest terms and conditions. On-going use of the website represents your agreement to these terms and conditions.



Please contact us if any product purchased from the KPwater website is either faulty or a different model than ordered. We will then arrange for your purchase to be returned for a full refund or credit. If the product is returned in an unsellable condition or the product is not found to be faulty on inspection of the returned goods, no refund will be given.



All prices published on the KPwater website are in New Zealand dollars and include 15% Goods and Services Tax (GST).


Confirmation of Order

All customers, including corporate customers, will receive an order confirmation via e-mail when placing an order through the KPwater website. Customers, following credit card payment, will also receive an invoice with their order.


Payment Terms

We accept payment for purchases made through the KPwater website via Visa and Master Card credit cards only. All charges are made in New Zealand dollars and include GST. We charge your credit card at the time of your purchase via the DPS secure payment system.


Product Guarantee 

All products are guaranteed free of any manufacturing defects for a period of 36 months. In the unlikely event you experience any product issues/problems please call us first and we’ll advise of the correct measures to remedy such problems. Our sole obligation will be to repair or replace any defective merchandise due to any manufacturing defects so long as the product has been correctly installed and complying with any KPwater recommendations. KPwater do not warrant damage resulting from misuse, incorrect installation or improper storage. KPwater is not liable for any incidental or consequential damage.


Delivery Policy

All goods are dispatched by courier within 48 hours unless stated otherwise on the website for a particular product. Delivery times vary from 1-5 days subject to location throughout New Zealand. If a product ordered is out of stock and on back order, KPwater will advise the customer via e-mail on receiving their order and of the expected wait time for the product.


Return Policy

Any claims against purchases from KPwater must be made within 7 days of delivery, except where the claim is for a product manufacturing defect which products are guaranteed free of for a period of 36 months. Prior to returning goods all customers must first contact KPwater and advise of the return of goods. All returned goods must be in the original packaging, undamaged, not used and accompanied with a copy of the invoice. In the event that a qualified KPwater technician finds no fault with the product, it may be returned to you at the discretion of KPwater with no refund provided.


All courier charges on returns are not refundable unless the return is due to a manufacturing defect, you receive goods different from that which you purchased or your goods are damaged in transit. If you do receive a product which is faulty or different from that which you purchased, please contact us immediately to arrange return of the product. Our qualified technician will then inspect the returned product and if found to be faulty or different from that which you purchased, you will be reimbursed for the delivery charge. For goods damaged in transit, KPwater may refuse to exchange these damaged goods if you signed for them at the time of delivery, accepting the goods were received in good condition. Please ensure you check your goods for any damage prior to signing the delivery docket for your product.


Your Account

By registering as a user of the KPwater website you warrant that you have provided complete, accurate and current personal or business information. KPwater may phone or mail you to verify these details. Without limiting any other rights or remedies we may have, you agree not to permit any other person to use your details or customer information for the purchase of goods through the KPwater website.


Emails, Newsletters and Product Reminders

KPwater may send you emails relating to products purchased, transactions and other activities on the website, and for promoting and marketing other KPwater product and services to you including new product lines or product specials on offer. KPwater may also send regular electronic newsletters to customers. Newsletters will contain clear and obvious instructions on how you can unsubscribe from the mailing list. You may also receive a reminder that your filter/cartridge is due for replacement. If you do not wish to receive these reminders, please contact us to have your name deleted from our recall/reminder list.



Except where we have expressly accepted responsibility to you under these Terms, you will keep us protected against any legal action taken against us and pay us any costs, losses or expenses we incur in connection with your use of our website or any failure by you to comply with these Terms.



We reserve the right, without notice, to terminate your account and ability to buy product or use our website services if we believe that you have breached these Terms and Conditions. We may also in our sole discretion and without notice to you, stop providing some or all of the product and/or services or the KPwater website as a whole. Any termination by us under this term will not affect any rights or responsibilities which are intended to continue, or come into force after that time.


Intellectual Property Rights

KPwater (and KPwater suppliers as the case may be) own all proprietary and intellectual property rights on and in the KPwater website (including text, content, graphics, logos, images, icons) and the software and architecture forming KPwater product, services and the website. You may not without our prior written permission, in any form or by any means copy, reproduce, adapt, display, distribute, publish or create derivative works from any part of the KPwater Website; or commercialize, copy, or on-sell any information, or items obtained from any part of the KPwater website.



While the information contained in this website is accurate to the best of KPwater knowledge, it is not intended to be used to give medical or health advice.

KPwater accepts no liability for any damage to product or property in situations where water pressure exceeds 85psi or where Water Hammer is present and a pressure limiting device has not been installed.


General Terms 

In the event of a dispute arising in relation to these Terms and Conditions, the New Zealand courts will have non-exclusive jurisdiction over such a dispute. If we do not exercise or enforce any right available to us under these Terms, this does not constitute a waiver by us of those rights. We may transfer this agreement or any benefit or obligation of this agreement to any person without notice to you. You may not transfer any benefit or obligation to any other person without our written consent. Each part of these Terms is separately binding. If for any reason any part cannot be relied on, all other parts remain binding.


Privacy Act 1993

If you are an individual, you have rights under the Privacy Act 1993 to access information held by us, and to request the correction of such personal information. In respect of such personal information, you:

Authorise us to obtain personal information about you, via Your Registration Form and your use of KPwater products and our services.

Authorise us to use your personal information for direct marketing and promotional activities, research and development purposes, identity verification, and otherwise in respect of the provision of our services to you.

Agree that further notification to you of the purpose of the collection of your personal information is unnecessary and non-compliance with the requirements of Principle 3 of the Privacy Act 1993 is authorised.